ServiceTitan Review – Software for Home Services

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Founded in 2002 in the United States, ServiceTitan offers a management service that seeks to improve the profits of companies in the Residential service sector.

Companies that may benefit from the use of this platform range from residential HVAC, electricity, plumbing, automatic garage door system repair, fireplace cleaning, and other cleaning services such as landscaping or pool cleaning and water treatment.

What is ServiceTitan?

We talk about administrative software dedicated to very specific sectors of work in the area of the field and residential services.

This platform operates on several Windows systems as well as Solaris, UNIX, Mac, and Linux.

Besides, the package of services that ServiceTitan offers allows you to get updates in real-time thanks to its application compatible with Android and iOS.

Main Features

Working as an administrative tool, the desktop, and mobile Apps to be visited offer you some advantages that are useful for any type of business, among these stands out:

  • System for creating alerts and notifications
  • Automated scheduling
  • Employee scheduling
  • Real-time scheduling
  • Setting appointments

But the company also offers specific services depending on the type of work you do in your company.

About this, the types of company that benefit from the specialized services of ServiceTitan are:

  • Carpet Cleaning
  • Electrical contractor
  • Electrical estimating
  • Field Service Management
  • Garages door
  • HVAC & HVAC estimating
  • Maid Service
  • Plumbing & Plumbing estimating
  • Roofing
  • Service dispatch

Also, within the specialized services you can count on benefits such as billing and invoicing, mobile access, availability of administration from your cell phone, receipt of orders online, the establishment of direct budgets, maintenance of customer databases, organization of deliveries, electronic signatures and much more.

What’s the price of ServiceTitan?

The price of using the ServiceTitan platform will depend directly on your needs as an entrepreneur.

Then work with a free one month demo, where you will organize all the details regarding the functions necessary for your field of work.

Once you have established all your details on the platform I have started to work ServiceTitan will send you a budget to your email where you will have a detailed monthly cost of the service for you.

However, depending on the industry, needs, and the number of users that will have access to the platform, ServiceTitan can cost up to $400 per month.

The good

The majority of users who positively recommend the services of this platform emphasize that both the computer software and the mobile app are extremely easy to use.

Besides, the systems have a modern design easy to appreciate and do not require further training for your employees to use it and take better control over their productivity.

Another striking benefit of this software is that it is always growing and evolving to improve the functions and elements it offers.

But moving on to a more objective perception, what stands out about ServiceTitan is the following:

  • Has user-friendly and easy-to-use software
  • Offers specialized computerized services for fieldwork areas
  • Offers real-time accounting tracking
  • The software for both computer and super light mobile devices
  • Invoice models are quite professional

In addition to all this, it is a service with more than 7 years of experience and with the support of more than 500 companies that continue to work with them nationally.

The bad

Not everything is pink, users who consider that ServiceTitan is not the “ideal” tool for their business usually talk about an exaggerated number of tools that seldom get to use added to a very high price compared to other similar tools on the market.

Keep in mind that if you run a small business, a slightly more basic accounting tool could cost as much as $70 a month.

On the other hand, some users complain that the fact that there is a monthly update of the Software also implies that there are malfunctions quite often.

Customer support & information

In terms of customer support and attention, this company has a national telephone number that you can contact during office hours.

Besides, their site counts with a blog with resources that can be useful to you, including guides on how to use the Apps, and some other advice on the management of some types of businesses.

In a Word

ServiceTitan is a company that offers you a clear increase in sales by taking over part of the Administration through automatic software.

While this sounds incredible, it is true that by delegating part of the accounting and administration of the business, leaving in the past that Excel sheet, you can take charge of more important tasks such as marketing and customer service.

After all, this company offers a fairly complete and specialized range of services for the type of business you work with, but we also talk about a rather expensive benefit.

What we can recommend is that you evaluate the service for yourself through a demo account, see what the price of the package that suits your company is, and make the decision whether or not to integrate into the world of ServiceTitan.

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