Sky Tours Review

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Sky Tours is an online travel agency. They describe their service as giving you the best experience with low costs and ideal personalized service. Customer service seems to be a significant point for the company. Therefore, they encourage your interaction through phones, emails, and live chats to communicate any concerns you may have.

They consider themselves a small travel company. However, they state that this is an advantage to your experience. They can give you the best service at an incredible speed, with reduced prices for their booking tool.

The published prices have no additional charges. That is to say, the cost you see for any promotion will be billed at the end of the purchase process. This is especially beneficial since online invoices may generally present additional charges. These charges add up and result in a different price than the published one.

At the same time, they assure to offer you the best price in the market compared to other travel agencies.

On the other hand, the website is operated by Big Sky Group under Sky Tours. You can find the company’s contact information in the About us section. They offer multiple phone numbers to communicate your questions or concerns. In addition, they publish the company’s location and registration number.

How does it work?

The system to make a purchase consists of 3 simple steps. First, you must create an account where you will schedule all the trips you wish to make.

Once you have your account, you must search for an attractive destination. At the same time, you will set the round trip dates along with the flight class you want.

When you do this, the platform will search for the best options. Here you will see the cost of the hotel, airlines, and available schedules, among other points. After completing this step, you must register the personal data of the people included in the trip. Finally, you proceed to make the total payment.

If you have any inconvenience with the date of the trip, you can cancel it without any problem. However, balancing the trip implies the payment of a special commission. This fee will depend on the hotel and airline chosen. In addition, you can only cancel your trip during a set time.

For example, the cancellation fee for a trip to Cancun with a specific hotel is $30. This can only be done between 12/15/2021 and 12/19/2021 if the trip is booked for 12/15/2021.

How much does it cost to travel with Sky Tours?

The trip cost with Sky Tours will depend on the destination, length of stay, and available promotions, among other aspects. To better illustrate this section, you can go to the offers section.

This section can find destinations from $360 to more than $3000. However, this cost may vary slightly depending on the hotel chosen for the selected destination.

Means of payment

You have multiple ways to make the billing at the time of payment. You can pay by Visa, MasterCard, American Express, and/or Paypal. Unfortunately, they do not have cryptocurrencies as a payment method.

Customer Service

All customer service offered to you is entirely personal. No automated responses are used, and there are no long waiting times. You will never communicate with a bot. Therefore, it is handled by actual human staff.

Sky Tours’ experience in the travel industry is over 40 years. As a result, they have vast experience in the area focused on customer service.

User’s opinions

The most significant references for travel agencies come from the user’s experience. The options given to Sky Tours seem to be very positive regarding the published prices. The site offers you the best prices, confirmed by the same service users.

However, there are many complaints about the refund system. With the COVID-19 crisis, many users could not make scheduled trips. This is a very negative point for the company. These trips were not reimbursed, causing distrust and a reduction in the number of clients.

Sky Tours has lost reliability in the reimbursement system because of this. At the same time, the solutions given to this situation are not up to the users’ expectations.

On the other hand, customer service does not seem to be as efficient as Sky Tours states. Users of the travel agency consider the service as slow and unable to meet the established schedule. Thus, you can view these aspects when choosing a travel agency.

Generally speaking, the customer service system lacks the features provided by the company. Although the system is personal and managed by a human, it is not available 24 hours a day.

Website security

They maintain privacy policies for the protection of your data. Therefore, you do not have to worry about the sale of information when managing their website.

On the other hand, the purchase of tickets seems to be not very secure. Users state that you risk being scammed by the company by purchasing tickets with Sky Tours. In addition, the execution of refunds is poor, and they lack customer service to solve the problems experienced.


  • Highly competitive prices.
  • The booking system is efficient.
  • Customer service is personalized and handled by a human being.
  • They provide multiple means of contact for customer service.


  • Customer service is only available during certain hours of the day.
  • The solutions provided are often not very helpful.

At The End

Generally speaking, we do not recommend buying tickets with Sky Tours. Although they offer you the best prices in the market, you expose yourself to experience situations experienced by other users.

There are booking and travel alternatives capable of offering you the same service with greater security. This aspect is highly determinant in your choice at the moment of traveling. Besides, they do not comply with several premises proposed by the company. This causes distrust and prevents us from recommending you use their platform.

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Diana Muniz
Diana Muniz

With over 20+ years of experience in a variety of corporate and entrepreneurial environments, Diana has developed a great understanding of Marketing Strategy, Brand Development, Customer Success, Public Relations and Management. Her internal drive for developing others and external brands, has allowed her to work in some of the largest cities in the world including Milan, Paris, NY, Mexico, and the Middle East. This experience has been fundamental to Diana’s success and ability to communicate cross-culturally.